We all need help sometimes.
If you need food support, please call 403-948-0063
No one should have to choose between food and other basic needs.
Let us help you get back on your feet.
Hamper Booking Process
Please call our main office at 403-948-0063 to book your hamper appointment.
Information Collection:
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Once you've provided your contact information, you can anticipate a callback within 2 business days.
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We kindly request that you make just one call and wait for our team to call you back.
Callback Procedure:
Our intake team will attempt to leave a message, if we are unable to leave a message we will try to call back one more time.
If you miss the callback from Intake or do not have an answering service, please return the call promptly to prioritize your request.
Scheduling:
Once our intake team has spoken with you directly, you will be scheduled within 5 business days to receive your hamper.
Please note that our business days are Monday to Friday.
Cancellation Policy:
If you need to cancel or reschedule your hamper appointment or no longer require a hamper, please notify us at the latest the day before your scheduled pickup. After hours, please leave a voicemail.
Please call as soon as you know you are unable to keep your hamper appointment, this allows us to give your appointment to another family.
No Shows:
If you miss your scheduled hamper appointment without cancelling or rescheduling, you may need to wait 30 days for another appointment.
For the first instance of a no-show, no-call, or same-day cancellation, you will be rescheduled in the next available hamper slot. However, for repeat occurrences of no-shows or same-day cancellations, there will be a 30-day waiting period before you can rebook.
Compassionate Reasons:
We understand circumstances such as illness, transportation issues, family crises, or work-related obligations may arise.
We will do our best to offer options to reschedule your hamper.
We currently serve 600 families each week, and our dedicated volunteers carefully handpick each hamper. It's essential that every family in need has access to food support. When appointments are not cancelled in advance, it may prevent another family from receiving the assistance they require. We understand that emergencies can happen unexpectedly, and we're here to support you through difficult times. However, failing to pick up a hamper can lead to wasted resources. Your cooperation ensures that we can continue to serve our community effectively and help those who depend on our services. Thank you for your understanding and support.
We provide food support to those in need in Airdrie, Crossfield, Balzac, Beiseker, Madden and surrounding North Rocky View County.
service area
Each hamper contains enough food for 7-10 days and is individually prepared by our volunteers. Our hampers include balanced food choices such as fruit, vegetables, milk, eggs, bread, meat and non-perishables. We aim to meet the needs, dietary restrictions and preferences of you and your family.
hampers
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While booking a hamper pick-up time with our staff, you will be asked to provide household information so our volunteers can build your hamper and we can connect you with additional support.
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Hampers are scheduled by appointment and picked up from our contact-free drive-thru.
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Hampers can be accessed once every 30 days as needed.
pantry program
The Airdrie Food Bank Pantry Program is available during our regular office hours. Our Food Recovery partners support our Pantry Program which is available without a referral or appointment to those in need.
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Our pantry operates to provide additional support to our community.
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We do our best to stock a variety of foods; options change day to day based on our donations.
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You are encouraged to stop in to pick up bread and extra items as often as needed.
referrals
We partner with local agencies including Community Links, ADVAS and AHS to connect you with partner programs and resources. A variety of our partner programs support new and expectant parents.
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Best Beginnings Hamper provides nutritional support by providing access to nutritious foods and by reducing hunger for expecting parents and their families.
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Formula Hampers to support babies.
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Milk for New Moms provides milk to support nursing moms and their babies.
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Pregnancy and Beyond is a free program run in collaboration with AHS and Community Links. General P&B program topics include parenting, prenatal, infant, pediatric nutrition, and much more. The Airdrie Food Bank partners with the program to offer monthly cook nights through the community kitchen. Cook night is an opportunity to build connections while learning food skills and preparing family-friendly recipes. Sign-up for P&B is available through Community Links.
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